FAQ

I will try to cover most questions I get asked about. 

If your question is not answered here, please feel free to reach out to me to help you with any concerns or questions you may have. You can either email me debi@debilynndesigns.com or call 713.703.9171

Do your items run true to size?
Yes, they do and if they don't I definitely let my customers know both in the boutique and here on the website in the descriptions. I being a size 14/16 try on everything in the store when it comes in (since I wear a L and sometimes an XL)...I will let you know the exact size you would need or if it runs true to size!

Do you have a brick & mortar store?
I did for over 12 years, but on June 30, 2019 I will be closing the store front to sell on-line and for special events. I decided to go on-line only in order to be able to still bring you beautiful fashion, jewels and accessories at wonderful prices!

How often do you bring in new inventory?
I bring new inventory EVERY WEEK, because my ladies have always been promised that I would never "repurchase" anything in the store. They hate to see themselves coming down the street. Once a product is sold....it is sold----not to return. 

I upload the new products once a week onto the website. You may want to join our "Yaya Sista Tribe" Group on Facebook, because that is where you will be the first to see all the new treasures to have an opportunity to purchase before I make it available to the general public via the website. 

Do you have sales?
I have "markdowns" after each season (August and January), which you will find on the website under the tab "Last Call".

What if my purchase gets LOST in the mail?
I ship everything via USPS Confirmation and will email you the tracking number (provided you leave a contact email on your account). If for some reason, you did not receive your package...I will be able to contact the USPS to track down the package. If for some reason, it is lost we will replace the items or do an exchange or an on-line credit; whichever you prefer.

What if my order is damaged?
Damaged items MUST be reported to us within 3 days of receiving merchandise. So PLEASE do not return an item without contacting us first, so that we can make it right!

When will I receive my order?
We do our best to ship your order out within 2-3 business days if not sooner. If the order is placed on a late Friday or the weekend and holidays....it will be the following 2-3 days after the weekend or holiday.


What payments to you take?
We take all major credit cards, and PayPal. You will soon be able to split your payments with Sezzle for orders over $50.00. 

What is your return/exchange policy?
We have a great return/exchange policy! You can read it on our Return Policy page. We make it easy and the shipping return is on us!